What We Collect and Why We Collect It
When you open an account, we collect your name, email address, phone number and, where required, identity verification documents. If you deposit using bKash, Nagad or Rocket, we record the transaction reference and wallet number tied to that payment — not your mobile banking PIN, which
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stays entirely within your own wallet app. We use this data to verify your identity, process withdrawals back to your chosen wallet, and keep your account secure. We do not sell your personal data to third parties. We may share limited information with payment processors and
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regulatory bodies where local law in Bangladesh or the eligible region requires it. Data collected through your device — browser type, IP address, session activity — helps us detect unusual login patterns and protect your account from unauthorised access. Retention periods vary by data type: transaction
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records are kept for the period required under applicable law, while inactive account data is reviewed periodically. You can request a copy of your stored data or ask us to correct inaccurate details by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.